pk84 FAQ — All Your Questions Answered

pk84 uses a standard KYC process. You will need to provide:

• A clear photo or scan of your CNIC (both sides)
• A selfie holding the CNIC (for some verification levels)
• Proof of payment method if requested (e.g. screenshot of your JazzCash or Easypaisa account showing your name)

Documents are reviewed by the support team. Most verifications are completed within a few hours during normal business hours.

On the Login page, click "Forgot password?" and enter the mobile number or email address you registered with. An OTP or reset link will be sent to your contact details. Follow the on-screen steps to set a new password. If you no longer have access to your registered contact details, reach out to live chat support — they will verify your identity and help you regain access securely.

No. Each player is allowed one account only. Creating duplicate accounts is a violation of pk84's terms and conditions. If multiple accounts are detected, they may be suspended and any pending withdrawals held for review. If you already have an account but cannot access it, use the password reset option or contact support rather than creating a new one.

Contact pk84's live chat support to update your registered mobile number or email. This change requires identity verification to protect your account. Have your CNIC ready and be prepared to confirm a few details from your original registration. Changes are usually processed within 24 hours.

pk84 supports the most popular Pakistani payment methods:

• JazzCash — instant deposits via your JazzCash mobile wallet
• Easypaisa — instant deposits via your Easypaisa account
• Raast — Pakistan's national instant payment system
• Bank Transfer — transfer from any Pakistani bank account
• Debit/Credit Cards — Visa and Mastercard issued by Pakistani banks

All deposits are processed in PKR with no conversion fees or hidden charges. The amount you send is exactly what appears in your wallet.

JazzCash, Easypaisa, and Raast deposits are processed almost instantly — usually within 30 seconds to 2 minutes. Bank transfers and card payments may take slightly longer depending on your bank, typically 5 to 15 minutes. If your deposit has not appeared after 30 minutes, take a screenshot of the payment confirmation and share it with live chat support.

Go to the Withdrawal section inside your account, select your preferred method — JazzCash, Easypaisa, Raast, or Bank Transfer — enter the amount you wish to withdraw, and confirm the request. Withdrawals are processed in PKR directly to your chosen account. Visit the Withdrawal page for full details on processing times and minimum amounts.

The most common reasons for a delayed withdrawal are:

• KYC verification has not been completed yet — submit your CNIC via support
• An active bonus with wagering requirements has not been met
• The withdrawal amount exceeds the daily limit — contact support to discuss
• Bank processing delays outside pk84's control

If none of these apply and your withdrawal has been pending for over 24 hours, contact the live chat team with your withdrawal reference number.

Yes, pk84 has minimum transaction limits in place. These can vary by payment method and are displayed on the deposit and withdrawal screens inside your account. As a general guide, the minimum deposit is set at a level that makes casual play accessible for most Pakistani players, while minimum withdrawal amounts are designed to keep the process efficient. Log in to see the current limits applied to your account.

pk84 covers the full range of major Cricket competitions relevant to Pakistani fans:

• Pakistan Super League (PSL) — full season coverage with match, innings, and player markets
• International T20s and Test matches involving Pakistan
• ICC tournaments — T20 World Cup, Champions Trophy, World Cup
• Other international series including India, Australia, England, and more
• Domestic Cricket competitions from around the world

Visit the Sports page to see all currently available markets.

pk84 offers a wide range of Cricket betting markets including:

• Match winner and series winner
• Top team batsman and top match scorer
• Total runs over/under for innings or match
• Fall of next wicket and method of dismissal
• Live in-play betting during matches
• Player performance specials — sixes, fours, wickets taken

The selection of markets varies by match. PSL games typically have the deepest coverage.

Yes. Live in-play betting is one of the most popular features on pk84 for Cricket fans. Once a match starts, odds update ball by ball and you can place bets on outcomes as the game unfolds — from who will take the next wicket to total runs in the current over. In-play markets are available on the mobile app and website simultaneously. The pk84 app makes live betting particularly smooth with fast loading and real-time odds.

Beyond Cricket, pk84 covers Football (including European leagues and international fixtures), Tennis, Basketball, Kabaddi, and a growing Esports section covering titles popular among younger Pakistani players. The Sports section is regularly updated as new competitions come into season. Head to the Sports page to browse everything currently available.

pk84's Casino section includes hundreds of titles across several categories:

• Slots — classic reels, video slots, and jackpot slots from leading providers
• Table Games — Roulette, Blackjack, Baccarat, and Poker variants
• Live Casino — real dealers streamed in HD, including Live Baccarat, Live Roulette, and Live Blackjack
• Crash & Instant Games — fast-paced games popular with mobile players

Browse the full catalogue on the Casino page.

Live Casino games use real dealers in professional studios, streamed to your screen in high-definition video. You place bets through the interface just as you would in a physical casino, and the dealer handles the cards or spins the wheel in real time. Results are determined by genuine physical actions — not random number generators — which makes Live Casino feel much closer to the real experience. A stable internet connection gives the smoothest experience, though the games work well on 4G mobile too.

Yes, fully. All Casino and Live Casino games on pk84 are optimised for mobile play. You can access the Casino directly through your mobile browser or download the pk84 app for an even smoother experience. The app loads games faster, handles Live Casino video streaming more efficiently, and keeps you logged in between sessions so you can jump back in without re-entering your password.

New players on pk84 are eligible for a welcome bonus on their first deposit. The specific offer and bonus amount are displayed on the Promotions page and may vary depending on current campaigns. To claim the welcome bonus, register your account, make your first qualifying deposit in PKR, and the bonus will be credited to your account automatically or after entering any required promo code as specified in the offer terms.

Wagering requirements (also called rollover) specify how many times you need to use a bonus amount in bets before any winnings from that bonus can be withdrawn. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place a total of PKR 10,000 in qualifying bets before the bonus converts to real withdrawable cash. Each promotion specifies its own wagering requirement — always read the offer terms on the Promotions page before claiming.

Yes. pk84 runs dedicated promotions during the Pakistan Super League season — these typically include enhanced odds on selected PSL matches, free bets for correctly predicting match results, reload bonuses for existing players, and special tournament winner markets with boosted payouts. PSL promotions are announced on the Promotions page and through in-platform notifications. Log in and check the promotions section when PSL season is running so you do not miss any active offers.

First, check the Promotions section in your account to see if the bonus appears there as pending or active. Some bonuses require manual claiming via a button in the promotions dashboard. If a promo code was required and you did not enter it at the time of deposit, the bonus may not have been triggered. For any unresolved issues, contact live chat support with the name of the promotion and the date and amount of your qualifying deposit — they can check the status and apply the bonus manually if eligible.

pk84's VIP programme rewards active players with points for every real-money bet placed — on Sports, Casino, and Live Casino. Points accumulate and push you up through VIP tiers. Each tier unlocks better benefits: higher withdrawal limits, faster processing, exclusive promotions, personal account management at the top levels, and VIP-only bonuses. You can check your current tier and points balance any time from your account dashboard or on the VIP page.

VIP points are earned automatically with every qualifying real-money bet. Sports bets, Casino spins, and Live Casino wagers all contribute. The exact points-per-PKR ratio varies by game type and is displayed in the VIP section of your account. Bonus money bets typically do not count towards VIP points — only real-money wagers qualify. The more you play, the faster you climb.

As you move through pk84's VIP tiers, you unlock increasingly valuable benefits:

• Higher daily and weekly withdrawal limits
• Priority withdrawal processing times
• Exclusive reload bonuses and cashback offers
• Access to VIP-only tournaments and special PSL promotions
• Dedicated account manager at the highest tiers
• Birthday bonuses and personalised offers

Full tier details are on the VIP page.

Visit the App page on pk84 and follow the download instructions for your device. Android users download the APK file directly from the page and install it — you may need to enable "Install from unknown sources" in your Android settings first. iPhone users access the web app version or follow the iOS install instructions shown on the App page. The pk84 app is free to download and uses the same account as the website.

Yes. The official pk84 app is only available through the App page on pk84.pro. Only download the app from this official source. Do not install APK files shared via WhatsApp, Telegram, or third-party websites as these may be modified and unsafe. The official pk84 APK is scanned and maintained by the pk84 team. If you are ever unsure whether a file is genuine, compare the file size and version number shown on the official App page.

The pk84 app is designed for Pakistani mobile networks, including 3G and 4G connections. Sports betting and Slots load quickly even on moderate connections. Live Casino video streams work best on a stable 4G or Wi-Fi connection — on slower networks the stream quality may reduce automatically to maintain playability. The app does not require a constant high-speed connection for Sports betting or standard Casino games.

Yes. pk84 provides responsible gaming tools directly inside your account settings. You can set daily, weekly, or monthly deposit limits — once set, these take effect immediately. If you want to lower a limit, the change applies straight away. Increasing a limit has a short cooling-off period built in as an extra safeguard. You can also set session time reminders. These tools are designed to keep gaming enjoyable and within your personal budget. See the full Responsible Gaming page for everything available.

Yes. If you feel you need a break, pk84 offers a self-exclusion option that temporarily or permanently restricts access to your account. You can set a cooling-off period of a few days, a week, or longer — or request a permanent exclusion if needed. Self-exclusion requests are processed promptly. During the exclusion period you will not receive promotional communications. Contact live chat or visit your account settings to activate this option at any time.

pk84 is strictly for players aged 18 and above. Age verification is part of the KYC process — you will be asked to confirm your date of birth during registration and provide CNIC documentation before withdrawals are processed. CNIC-based verification confirms both identity and age. If you are a parent or guardian and are concerned about a minor accessing the platform, we recommend using parental control software on shared devices and keeping account credentials private at all times.