PK84 Privacy Policy –
How We Protect Your Data

1. Introduction

At pk84, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit pk84.pro, create an account, make deposits or withdrawals, place bets, or contact our support team.

We have written this policy to be as clear and straightforward as possible. You should not need a legal background to understand how your information is handled. If anything is unclear after reading, our support team is available around the clock and happy to explain it.

This policy forms part of our Terms and Conditions. By registering on pk84, you confirm that you have read and accepted both documents.

2. What Personal Information We Collect

The information we collect about you falls into three broad categories: information you give us directly, information generated by your use of the platform, and information we receive from third parties for verification purposes.

Information You Provide to Us

• Registration details: Your full name, date of birth, email address, phone number, and the password you choose when creating your account.
• Identity verification documents: Copies of your CNIC, passport, or other documents submitted during KYC verification.
• Payment information: Your JazzCash or Easypaisa mobile number, bank account details, card details, or Raast ID used for deposits and withdrawals.
• Support communications: Any messages, chat logs, or emails you send to our support team, along with details of your query.
• Responsible gaming preferences: Deposit limits, session reminders, cooling-off periods, and self-exclusion requests you make through your account settings.

Information Generated by Your Use of the Platform

• Betting and gaming history: All bets placed, games played, deposit and withdrawal transactions, and balance history.
• Device and technical data: IP address, device type, operating system, browser type, and screen resolution collected when you access pk84.
• Session data: Pages visited, features used, time spent on different sections, and navigation patterns within the platform.
• Login records: Date, time, and location data associated with account logins and security events such as password changes.

Information from Third Parties

In certain cases, we may receive information about you from third-party identity verification providers as part of our KYC process. This is limited to what is necessary to confirm your identity and age and is handled in accordance with the same data protection standards as all other personal information.

3. How We Use Your Information

We use the personal information we collect for the following specific purposes:

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases, depending on the specific purpose:

• Contract performance: Processing your registration, deposits, withdrawals, and bets is necessary to fulfil the agreement between you and pk84.
• Legitimate interests: Fraud prevention, security monitoring, and platform improvement activities are carried out based on our legitimate interests as a platform operator, balanced against your privacy rights.
• Legal obligation: Identity verification, record-keeping, and cooperation with relevant authorities where required by applicable law.
• Consent: Sending marketing communications and using non-essential cookies is based on your explicit consent, which you can withdraw at any time.

5. Sharing Your Personal Information

pk84 does not sell your personal information. We do not share it with advertisers, data brokers, or unrelated third parties. Your data may be shared in the following limited circumstances:

Service Providers

We work with carefully selected third-party service providers who assist us in operating the platform. These include payment processors, identity verification providers, cloud hosting companies, and customer support technology providers. These companies only have access to the personal data they need to perform their specific function and are contractually required to handle it securely.

Legal Requirements

We may disclose your personal information where we are required to do so by applicable law, court order, or where we believe in good faith that such disclosure is necessary to protect the rights, property, or safety of pk84, our users, or others. We will only share the minimum data necessary in such circumstances.

Business Transfers

In the unlikely event that pk84 or any part of our business is acquired, merged, or restructured, your personal data may be transferred to the new entity as part of that transaction. You will be notified if this occurs and your rights under this policy will continue to be protected.

6. Payment Data and Financial Information

All financial transactions on pk84 are processed in PKR. The platform supports JazzCash, Easypaisa, Raast, bank transfers, debit cards, credit cards, and other mobile wallets. When you make a deposit or request a withdrawal, your payment details are transmitted securely using encryption.

pk84 does not store complete card numbers or full payment credentials on its own servers. Payment processing is handled by our payment partners, who maintain their own security standards for financial data. We retain only the minimum reference information needed to link a transaction to your account — such as the last four digits of a card or the registered mobile number of a wallet.

We require that withdrawal payments are made to the same payment method used for your most recent deposit, where possible. This is a fraud-prevention measure designed to protect your funds and your account.

7. Cookies and Tracking Technologies

pk84 uses cookies and similar technologies to operate the platform, remember your preferences, and understand how users interact with the site. Cookies are small text files stored on your device when you visit pk84.pro.

Types of Cookies We Use

• Essential cookies: These are required for the platform to function. They enable you to log in, maintain your session, and use core features. You cannot opt out of these while using the platform.
• Functional cookies: These remember your preferences such as language, display settings, and recent activity to provide a more personalised experience.
• Analytics cookies: These help us understand how players use pk84 — which pages are most visited, where users drop off, and how to improve the platform. The data collected is aggregated and does not identify individual users.
• Marketing cookies: These are only set with your consent and are used to show you relevant promotions based on your interests and activity. You can opt out at any time.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of parts of the platform.

8. How Long We Keep Your Data

We retain your personal information for as long as your account is active and for a period after closure as required by our legal and operational obligations. Specific retention periods are as follows:

• Account and registration data: Retained for the duration of your account and for a minimum of five years after account closure, in line with standard record-keeping requirements.
• Transaction records: All deposit, withdrawal, and betting records are retained for a minimum of five years after the transaction date.
• KYC and identity documents: Retained for the duration of your account and for a minimum of five years after account closure or the completion of any related investigation.
• Support communications: Retained for up to three years from the date of the communication.
• Marketing preferences and opt-out records: Retained indefinitely to ensure we honour your preferences even if you later re-register.
• Technical and session logs: Typically retained for up to 12 months for security and fraud monitoring purposes.

When data is no longer required to be retained, it is securely deleted or anonymised so that it can no longer be linked back to you.

9. How We Keep Your Data Secure

pk84 uses a range of technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These include:

• TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data stored in our databases
• Strict access controls limiting which staff can view personal data, and only where their role requires it
• Regular security assessments and monitoring of our systems for unusual activity
• Two-factor authentication options for player accounts

While we take every reasonable precaution, no platform can guarantee absolute security. You also have a role to play — use a strong, unique password for your pk84 account and do not share your login details with anyone. If you suspect unauthorised access to your account, contact support immediately.

10. Children and Minors

pk84 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered on the platform, the account will be closed immediately, any balance will be returned to the depositing payment method, and the associated data will be deleted.

If you believe a minor has created an account on pk84, please contact our support team immediately with the relevant details so we can investigate and act quickly.

11. Marketing Communications

pk84 may send you emails, SMS messages, or push notifications about promotions, bonuses, new features, and events — including PSL season offers, T20 specials, casino bonuses, and VIP programme updates — but only if you have opted in to receive marketing communications.

You can opt out of marketing communications at any time by:

• Updating your communication preferences in your account settings
• Clicking the unsubscribe link in any marketing email
• Contacting our support team and requesting to be removed from marketing lists

Opting out of marketing will not affect your ability to receive essential account communications such as deposit confirmations, withdrawal notifications, and security alerts — these are sent regardless of your marketing preferences as they relate to your account.

12. Changes to This Privacy Policy

pk84 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in the services we offer, or to comply with updated legal requirements. When we make material changes, we will notify registered users by email and by displaying a notice on the platform.

The date at the top of this page will always reflect when the policy was last updated. We encourage you to review this policy periodically so you stay informed about how your data is handled. Continued use of pk84 after a policy update constitutes your acceptance of the revised terms.

13. Contact Us About Your Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We are available 24/7 via live chat on the platform. You can also reach us by email — our address is listed in the footer of this page.

We take all privacy enquiries seriously and aim to respond to data access or deletion requests within 30 days of receipt. If your query is urgent, please mark it clearly as a privacy matter when contacting support so it can be directed to the right team without delay.